Refund Policy

1. General Policy

At HWdeck, we strive to ensure 100% satisfaction for all our clients. Because our services are highly personalized and involve significant time and expertise from our consultants, our refund policy is designed to be fair to both parties.

2. Consultation Services

Initial free consultations do not carry any charges. For paid consultation packages, refunds are only applicable if cancellation is made at least 48 hours prior to the scheduled session.

3. Project Engagements

For long-term projects (such as thesis guidance or publication support), payments are typically milestone-based. We do not offer refunds for milestones that have already been completed and approved by the client. If you wish to terminate the engagement early, you will only be billed for the work completed up to that point.

4. Quality Assurance

If you are dissatisfied with the quality of the guidance or editing provided, please raise your concerns within 7 days of receiving the deliverable. We will review the work and provide revisions at no extra cost to meet the agreed-upon requirements.

5. How to Request a Refund

To request a refund, please contact our support team at hello@hwdeck.com with your project details and the reason for the request. We aim to process all valid refund requests within 7-10 business days.